Sales information

Hot Stuff Mailorder, established in 1986, were one of the pioneers when opening our webshop in 1996. We are an incorporated company in Sweden with the trade name Hot Stuff AB and international taxid SE556515688101. 

TERMS OF SALE 
All prices are in swedish currency. Swedish VAT of 20% is included in the price. For orders sent to non EEC-countries the VAT will be deducted ( Any country outside Europe ) on all new products. You´ll only pay 80% of listed price to us but you might have to pay corresponding tax in your own country. The deduction will be made automatically when you have filled in your address in the checkout. Second Hand items can not be sold taxfree. All goods are guaranteed. If any item has a defect we´re more than pleased to replace it for a new one when you return the defect item. All returns must be authorized by us before hand. Please contact us for instructions. 
You are bound to made orders. There are no minimum amount for orders. You are allowed to order as little or much as you want, but please have in mind that postage is always extra. The more you order the more economical it is. Note. Posters are sent folded if nothing else is agreed. 

POSTAGE RATES 
Everything is sent by mail. Prices for postage are (first class mail)

Territory -250 gr -500 gr -1000 gr -2000 gr
EEC Prices incl. VAT 81 109 166 280
Europe non EEC Prices ex VAT 65 87 132 224
Rest of the world Prices ex VAT 71 96 148 250


Above rates if for up to 2000 gram shipments. If the order is heavier, there is an extra charge. When you do the order you will see the price for postage automatically. Its always calculated on the items you are ordering as soon as you have filled in your address with your country.

 

RESPONSABILITIES AND REGULATIONS FOR DELIVERY OF GOODS

We are not responsible for the loss or damage of any package shipped to a customer.

This is the responsibility of the Postal Services. 

We are willing to assist you in the investigation of the loss or damage of your package, providing we are informed within the below time-scales. 

 

We send by First class Postal services. Most countries are safe to use this service, but if you want you can choose, before confirming your order, to use registered and insured mail which cost SEK 60 extra per shipment. 

This is recommended for Latin America, African countries and some former Russian countries among others. Please ask if you want. For large orders we are able to send by courier door-to-door service at a generous rate. Please ask for prices. 

We use double padded custom made sturdy packaging with extra corners to protect the records.

All records, second hand or new "not shrink-wrapped", are packed with the disc outside the cover  in the inner sleeve put together in a protective plastic sleeve.

We recommend you to choose new/shrinkwrapped to be opened and packed in the same way as explained above. 

Please do so by telling it in the comment field, before confirming your order.

If shrink-wrapped records are shipped unopened the risk for seam split ( the record cut a hole in the spine of the cover ) is strong. 

We can neither guarantee or will accept any reclaims if records are not separated from the covers.

 

SHIPPING AND HANDLING 
Items in stock are shipped within 48 hours of receiving your order. Normally the same or next working day.

Please note some items are marked "Not In Stock" and have a delivery time longer than 1-3 days noted and some have a forthcoming release date which indicates the minimum time for delivery.

One order will not be split in to several shipments unless specially agreed. Then charges for postage will be accordingly. If you want your order as soon as possible, please let us know and we will send what´s available at the moment straight away. However if you are prepared to wait an extra week or two your fill will be much safer and better.

All orders will be carefully packaged and legibly addressed, as described above. Name, address and all delivery information is automatically generated from the form you fill in. Please do it carefully and you will have a smooth deliverance.

 


Standard Estimated Delivery Times are : 
Europe : 2-5 working days from shipping date. USA/Canada 3-7 working days from shipping date. Rest of World : 7-14 working days from shipping date. 

You will get an e-mail when your order is dispatched.

Please notify us of any undelivered shipments within the following time scales :- Europe : 14 working days from shipping date. Rest of World : 28 working days from shipping date. 

HOW TO FIND IN THE WEBSHOP 
We have sorted our whole assortment in 4 different main genrés of music. You can find them on the top left corner on our main page. These genre´s are divided into 40+ sub-genrés. Please check around and we hope you will find your favorite section in our shop . Use our searchtool to search Artist, title etc. You can choose to show what formats you want to be shown. Our priority forthcoming products are announced in the right "Coming releases" section on the right hand. Recent releases is shown first in each section or by browsing our latest newsmails on the down bottom.

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